Dispensary Job Opportunities
Dispensary Careers
Start a Career in the Cannabis Industry
As the cannabis industry continues to grow, so does the need for knowledgeable and dependable dispensary staff. Herbal Remedies Dispensary is always looking for qualified and motivated individuals to join their team serving in a variety of capacities. Job seekers can expect to find both part-time and full-time positions, offering excellent compensation and benefits. If you are interested in working for us, we invite you to check this page often for our latest openings at the dispensary. See a position that piques your interest? We encourage you to apply online at your convenience. A hiring manager will be in touch soon after submission of your application should they wish to conduct an interview.
Current Job Openings
Department: Dispensary
FLSA Classification: Non-Exempt
Job Location: Quincy, IL
Job Classification: Hourly
Work Hours: PTE: <30 hours/week
Employment Type: Part-Time
Reports to: Agent-in-Charge
Positions Summary: The Dispensary Technician I is responsible for performing the daily order fulfillment, dispensing and inventory management of cannabis products within the Point of Sale (POS) area. This is an entry-level position for someone who has the desire to develop into a Dispensary Technician II role.
Essential Job Duties:
- Monitors online ordering software for incoming orders;
- Retrieves POS inventory needed to fill online/in-person orders and stages for pickup, all in an efficient and accurate manner and in accordance with established procedures;
- Processes patient/adult purchaser transactions, ensuring all items intended for purchase are identified and properly scanned; Collects and processes payment from patron and enters into register system (includes applying coupons, providing change and receipts); Maintains proper cash levels in register drawer;
- Executes activities related to store initiatives to offer patrons additional products and services (e.g., special sale items, upcoming classes, events, etc.)
- Package patron purchases for removal from the dispensary in accordance with state regulations;
- Manages inventory levels within the POS and alerts Agent-In-Charge when a specific product inventory is low, restock and organize POS accordingly;
- Stages cannabis products and accessories for display and dispensing, assuring highest quality in appearance and presentation
- Performs daily physical inventory counts within the POS in accordance with established procedures, in a timely and accurate manner;
- Escalate patron issues to Agent-in-charge when appropriate;
- Maintains a clean and safe work area;
- Assists in the receipt and processing of cannabis deliveries from licensed Illinois cultivation centers, including sorting, counting, bagging and labeling;
- Retains thorough and comprehensive knowledge of special sales, discounts and coupons;
- Balance the cash register and print an accurate closing report at end of shift
- Perform general reception duties including, but not limited to, answering and routing phone calls, and relaying messages in a timely manner
- Assist patrons with special needs
- Operate with integrity and honesty, adhering to all company policies and procedures as outlined in HRD’s Employee Handbook, Operations Manual, Standard Operating Procedures, training materials and other publications;
- Performs other duties as assigned by Management
Department: Dispensary
FLSA Classification: Non-Exempt
Job Location: Quincy, IL
Job Classification: Hourly
Work Hours: FTE: 35-40 hours/week, PTE: < 35 hours/week
Employment Type: Regular Full Time/Part-Time
Reports to: Dispensary Manager
Position Summary: The Dispensary Technician II is responsible for providing a compassionate, quality, knowledgeable experience to all of our patients and adult purchasers at the point of sale. The Dispensary Technician II will facilitate the day-to-day operations of the dispensary, collaborating with department managers and affecting all strategies and tasks related to the facility, including patient education pertaining to federal and state cannabis laws, the various cannabis products offered and recommending appropriate cannabis products, consumption procedures and proper dosing to ensure a positive experience.
Essential Job Duties:
- Greet and conduct new patient registration and verification with compassion, warmth and
gentleness, in accordance with established procedure - Maintain patient database files and ensure all documents are current
- Provide exceptional service to all patrons; act as a resource for HRD policies/procedures and
Illinois cannabis laws, regulations and any updates thereof; ensure all patients understand and
follow HRD policies and procedures - Maintains knowledge on the various strains of Cannabis offered through the dispensary;
Researches new and future strains, to be better familiar with the variety of products that are
currently sold or will be sold - Possess a general knowledge of the approved qualifying medical conditions in order to have an
understanding of the patient’s symptoms and treatment objectives - Utilizes well-versed knowledge on all Cannabinoids and how they affect the body
- Educate patients on the various medical cannabis products offered to ensure all patients are
receiving the correct medication that will best help their illness and/or condition - Recommend appropriate cannabis products, consumption procedures and proper dosing in
accordance with established guidelines to ensure positive experience - Creates and verifies order invoices with patron before preparation to ensure accuracy
- Conduct patient follow-ups in accordance with established procedures to ensure patient
experience with cannabis products and services meets and/or exceeds patient expectations;
Document patient feedback using POS software immediately following conversation; Report any
adverse/negative feedback to manager - Conduct each day’s beginning/ending physical inventory of medical cannabis products in a timely
and accurate manner, following established procedures; investigate any identified discrepancies
and bring to resolution within 48 hours of finding - Assist in organizing and maintaining stock room and inventory, and maintains labeling system of
each in-stock item, sample items and items to be destroyed. - Assist in the receiving process of cannabis deliveries from licensed Illinois cultivation centers
- Receive store and inventory supplies; unpack, sort, count and label merchandise, including items
requiring special handling; notify management when levels are low - Restock and organize POS work station prior to dispensary opening in accordance with
established procedure - Prepare cannabis products and accessories for display and dispensing, assuring highest quality
in appearance and presentation - Operate the cash register, scan items, bag merchandise and make/provide change for
purchases; Maintain proper cash levels in register drawer - Balance the cash register and printing an accurate closing report at end of shift
- Perform general reception duties including, but not limited to, answering and routing phone calls,
and relaying messages in a timely manner - Assist with all dispensary housekeeping functions (i.e. cleaning, dusting, sweeping, mopping,
emptying trash, etc.) to ensure an overall cleanliness of the limited/restricted access areas,
waiting room area, restroom and break room;Work with a variety of cleaning supplies and
chemicals - Assist patients with special needs
- Operate with integrity and honesty, adhering to all company policies and procedures as outlined
in HRD’s Employee Handbook, Operations Manual, Standard Operating Procedures, training
materials and other publications - Retains thorough and comprehensive knowledge of special sales, discounts, and coupons.
- Escalate patient issues to Supervisor when appropriate
- Performs other duties as assigned by the Dispensary Manager
- High school diploma or GED required
- Cannabis Dispensary Technician (a/k/a budtender) certification preferred, but not required
- Experience in the cannabis or healthcare industry highly desirable
- Knowledge of retail operations required; Retail experience desired
- Excellent cash-handling skills with the ability to accurately and efficiently count back change
- Efficient in operating a cash register to process sales; Point of Sale (POS) experience desired
- Basic understanding of accounting principles and math skills
- Introductory knowledge of methods of consuming with cannabis, the various cannabis strains, concentrates, and edibles with the desire to grow and develop in one’s cannabinoid and terpene knowledge base
- Demonstrated passion and excitement for advancing the cannabis movement.
- Solid computer skills at an intermediate level in MS Windows environment (Outlook, Word, Excel, and PowerPoint)
- Ability to work a flexible work schedule, including weekends and holidays.
- Ability to speak with people from all walks of life with compassion, yet be a firm hand when coming to strict office policies
- Demonstrated ability to maintain confidentiality
- Demonstrated strong character and personality, ethics, good judgment and high standards of performance
- Demonstrated ability to be open minded, non-complacent, proactive, detail-oriented and organized
- Demonstrated willingness to roll up their sleeves and work hard; positive attitude with an enthusiastic, can-do outlook
- Demonstrated ability to work well in collaboration with others; ability to build relationships
- Gracefully handles stress and finds strength in appropriate change
- Ability to follow instructions and established policies and procedures
- Ability to prioritize, multi-task and work efficiently
- Must be 21 years of age or older
- Must be able to successfully pass a Livescan fingerprint-based criminal history check, clear of any felony convictions.
- Must be legally authorized to work in the United States
- Must be able to obtain an Agent ID card issued by the Illinois Department of Finance and Professional Regulations
- Must stay current and adhere to all policy and regulations of Illinois’s Compassionate Use of Medical Cannabis Program Act and the Cannabis Regulation and Tax Act.
- Ability to move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
- Ability to stand on feet for extended periods of time
- Ability to see, hear, speak and write clearly in order to communicate effectively with employees, patients, visitors and public
- Fine visual acuity with the ability to adjust focus to inspect closely, ability to see color. Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities or structures
- Requires eye-hand coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment
- Requires normal range of hearing with the ability to perceive the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
- Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary manager
- Pushing/pulling/carrying, with the ability to lift up to 50 pounds occasionally
Work is performed in a busy cannabis dispensary. The dispensary area may be odorous at times and very loud due to fans and filtration systems, fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public. Work may be stressful at times and may include dealing with law enforcement and/or difficult patrons. Must be available to work varied hours/days, including nights, weekends, holidays and/or events. Works with a variety of cleaning supplies and chemicals.
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.